Returns & Exchanges
It's important your entirely satisfied with your purchase, and we're here to assist. We understand that sometimes you may change your mind about your purchase.
Returns
KAT Europe Ltd will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, please contact us within 30 days from the receipt of original order. The items must be returned with all the product branding tags still attached and must be in their original packaging such as shoe boxes and clothing boxes. Your item needs to have the receipt or proof of purchase.
KAT Europe Ltd is not responsible for any return shipping costs unless the item is defective and we recommend you return the product with a tracked carrier service. Our Return address is:
KAT Europe Ltd
Unit 1 & 3 Jet Park Business Centre
Jet Park Way
Newport
East Yorkshire
HU15 2JU
United Kingdom
If you wish us to arrange a collection please let us know. A £10 plus VAT (£12.00) shipping/collection fee will be deducted from your refund when we process it on receipt of the goods. If this is your preferred choice, please contact us and we will arrange and email you the labels. Please note that you will need a printer to print the labels.
Replacement Product
If you are returning for another size, you will need to reorder the correct item on the website.
Defective or Broken Product
If a product is defective please refer to our Warranty Policy in the footer of this website.
Refunds
Once we receive your returns, we will notify you submit it for inspection to our Quality Control department. When your return is approved, we will then issue a refund to your account using the same payment method as the original purchase.
Managing your own Returns
You can manage your own returns using this link below.
IMPORTANT: Please contact us first for authorisation and to get our Order Number reference.